Название: The IT Support Handbook: A How-To Guide to Providing Effective Help and Support to IT Users, 2nd Edition
Автор: Mike Halsey
Издательство: Apress
Год: 2024
Страниц: 248
Язык: английский
Формат: pdf, epub
Размер: 17.5 MB
Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place. Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, this book will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with the least disruption and cost to your business. Expanded and revised for this second edition, you'll make yourself popular with your colleagues, and keep your clients and users happy and productive. For IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.
Автор: Mike Halsey
Издательство: Apress
Год: 2024
Страниц: 248
Язык: английский
Формат: pdf, epub
Размер: 17.5 MB
Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place. Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, this book will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with the least disruption and cost to your business. Expanded and revised for this second edition, you'll make yourself popular with your colleagues, and keep your clients and users happy and productive. For IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.