Название: Social Media for Government Services
Автор: Dimitrios Georgakopoulos and Surya Nepal
Издательство: Springer
Год: 2015
Формат: PDF
Размер: 11 Мб
Язык: английский / English
This book highlights state-of-the-art research, development and implementation efforts concerning social media in government services, bringing together researchers and practitioners in a number of case studies. It elucidates a number of significant challenges associated with social media specific to government services, such as: benefits and methods of assessing; usability and suitability of tools, technologies and platforms; governance policies and frameworks; opportunities for new services; integrating social media with organisational business processes; and specific case studies.
Автор: Dimitrios Georgakopoulos and Surya Nepal
Издательство: Springer
Год: 2015
Формат: PDF
Размер: 11 Мб
Язык: английский / English
This book highlights state-of-the-art research, development and implementation efforts concerning social media in government services, bringing together researchers and practitioners in a number of case studies. It elucidates a number of significant challenges associated with social media specific to government services, such as: benefits and methods of assessing; usability and suitability of tools, technologies and platforms; governance policies and frameworks; opportunities for new services; integrating social media with organisational business processes; and specific case studies.